Frequently asked Questions

 

What information do we collect?

We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form.
When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number.

The information you provide to us will be kept strictly confidential and will only be used by Assemble squad for on site assembly and installation of your furniture. Your information will never be sold or rented to any third parties.

 

When can a customer schedule an appointment?

We provide our furniture assembly services and installations throughout the Metro Vancouver BC area 7 days a week.

 

Are there any minimum , travel or extra charges?

We have a minimum charge of $75.00

 

Possible extra charges could be incurred if there is inadequate working space available upon arrival, if the flat pack boxes are not located inside the room that they will be installed in, there is no parking available and the assembler must pay for street or a private parking lot.

 

There could be an extra charge for travel depending upon how far out of the inner METRO Vancouver area you reside.

Customers will be informed of any travel charges, if any at the time of scheduling.

Areas that do not incur an extra charge: Anmore, Belcarra, Burnaby, Coquitlam, Delta (North), New Westminster, North Vancouver, Port Coquitlam, Port Moody, Richmond, Surrey (North) and Vancouver (East of Dunbar St.).

 


 

How do I pay for furniture assembly services?

Unless other arrangements have been made, payment is to be made on the day of the appointment immediately after services have been rendered. Clients may pay with an Online Bank Transfer, Cash, Personal check (personal ID required).

 

How should I prepare the area and how much space is required to assemble the furniture?

Please have the boxed furniture placed in the room where it is to be assembled and installed before the assembler's arrive. Assemblers will not carry or transport the furniture before or after assembly. If you are having your IKEA project delivered, it may be possible to have the delivery team bring your items into the desired rooms.

 

Make sure to leave enough space for us to work. In a good case scenario there should be at least 4 feet of open space on each side of the box when it is lying flat on the floor.

 

IMPORTANT, some tall cabinets, bookshelves, PAX wardrobes etc. can be quite tall. Please make sure to take accurate measurements before you order otherwise it may have to be built standing and this is a much more difficult task than building on the floor.

 

Broken, defective or missing parts.

It is your responsibility to diligently inspect your boxed flat packs upon delivery. Look for obvious signs of damage immediately before purchase or before the delivery team leaves. As well, ensure that the item numbers for your order are exactly as you ordered.

 

When our assemblers unpack the furniture we will do a quick inventory of each item and inspect for damage or defects. If an issue is discovered at the clients home or business we will notify you immediately.

 

You may elect to have the furniture assembled with the defective part or you may choose to have the part replaced by communicating with the place of purchase. If you choose to have the part replaced and you instruct us to discontinue the assembly, there may be a minimum charge of $60 and travel time if applicable. Depending upon location, time and scheduling the assembler may be able to do the exchange for you. (terms TBD)

 

How long does a furniture assembly and installation take?

This time will vary depending upon the number of items, the number of parts for each item and the degree of difficulty. Working space and other unknown variables can also lengthen the job time.

 

What do I do with my packing cartons and refuse?

Often there is a significant amount of packaging left over from a furniture assembly and installation. You can sort and recycle it yourself or you can have us pack it all up and take it all away for you to the local transfer station or recycling facility. Taking the refuse to the transfer station does involve a dedicated trip. We charge $20.00 and up for this service.

 

Do we guarantee our work?

Yes! We stand by our work. We want your referals!!

We give you a 90 day warranty on our furniture assembly. The warranty starts on the day of assembly and only on brand new unopened non defective products that we assembled.

 

If you have any further questions, please don't hesitate to call or email us.

 

Russell

1-888-729-8188

info@assemblesquad.com